Help & Support

FRITZ!Box VoIP diagnostics

You may help our support to find the cause of an issue quicker. In order to do that, generate the support data and the VoIP diagnostics data on your FRITZ!Box.

 

GENERATING SUPPORT DATA

Find out here how to generate support data on a FRITZ!Box.

 

GENERATING a Wireshark sample

Find out here how to generate a Wireshark sample on a FRITZ!Box.

 

GENERATING A DTrace SAMPLE

Find out here how to generate a DTrace sample on a FRITZ!Box.

 

After you gather all the necessary information, provide it to edpnet helpdesk for further analysis:

  • If you already have an open case running at edpnet helpdesk, attach the files to your ticket. 
  • Send the files by e-mail to edpnet. 
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