Not satisfied with our customer service

Do you have a problem that takes too much time to get solved? Are you not satisfied with a proposed solution? Or do you think that our customer service does not comply with the customer service charter? Our internal complaints service can help you. Our colleagues investigate every case in an objective point of view, and try to get to a solution, always in consultation with both parties. You can nevertheless turn to the Ombudsman Service for Telecommunications

Is there a particular problem or concern? Contact us to discuss the matter. Problems need to be solved. This way edpnet can improve her customer service. We should learn from our mistakes.

You can reach our internal complaints service via:

Telephone: +32 3 265 67 27
Address: Bellestraat 30, 9100 Sint-Niklaas

Or you can reach the Ombudsman Service for Telecommunications:

E-mail: or
Telephone: +32 2 223 06 06 / +32 2 223 09 09
Address: Koning Albert II-laan 8 bus 3, 1000 Brussel / Boulevard du Roi Albert II 8 boîte 3, 1000 Bruxelles

Or you can reach an accredited Online Dispute Resolution-entity, as specified on the platform of Alternative Dispute Resolution (ADR). You can fill out a complaint form via the platform mentioned above, which will forward the complaint immediately to the defendant in a simple and understandable manner.

edpnet cookies

Functional (necessary) and analytical cookies are recommended for our edpnet website to work properly. They are not used to identify you as a visitor on our website. Edpnet also uses commercial/advertising cookies which are used to personalize advertisements on third party websites. These cookies are by default disabled. But you can choose to enable them below. Visit our Cookie Policy for details.

Commercial/advertising cookies are used to personalize advertisements. The intention is to display edpnet advertisements, which are relevant and attractive to the individual user, on third party websites. You can read who these third parties are in our Cookie Policy.
Accept recommended cookies