Why is my internet connection slow
A slow internet connection is one of the most common problems you can face using your Internet. On this page you can find out:
- if you are really experiencing a speed issue;
- what can cause a speed issue;
- possible solutions before calling our customer service.
Do I really have a speed issue?
Sometimes you may think you’re having a speed issue when it’s actually not the case.
You are not getting the maximum speed profile
If you are not getting the highest speed profile (12 Mbps/740 Kbps for ADSL, 100 Mbps/40 Mbps for VDSL), it doesn’t mean that you have a speed issue. It can simply mean that your line is unable to get the highest profile and therefore set to a lower profile. The reasons can be read here:
- What is the maximum DSL speed?
- Which factors can influence the speed of my Internet connection?
- What speed can I expect on my VDSL line?
What is my actual speed at the moment
You should, in the first place, thoroughly test if your impression of a slow internet connection is correct. For this reason, you should perform speed tests
Okay, this is really a speed issue. What do I need to do next?
Here are the steps which you can follow to try to solve the problem:
My internet subscription has unlimited usage.
Check in my edpnet if you still have broadband and enough traffic.
Which connection are you using on your computer devices?
Your traffic will be resetted at the beginning of a new invoice period and you'll come back to broadband.
You make us wonder why you are still using an old subscription. Contact our customer service on 03 265 67 00 to change for a better option!
Check if the speed issue is caused by something in your internal network.
Check if your modem/router and internal cabling are okay.
Connect your modem/router directly to your computer with a cable and check if the speed of your internet is okay.
This means the performance of your Wi-Fi network is not okay
Contact our customer service on 03 265 67 00.
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