Help & Support

Which guaranteed repair services for fiber can edpnet offer

As a telecommunications specialist, edpnet is aware how important a fast and stable connection is. Do you also get cold shivers at the thought of a half week without internet or telephone? With a Service Level Agreement (further mentioned as SLA) you are assured that a potential fault in your connection will be fixed.

When it comes to the quality and availability of our network, we set ourselves the highest standards. We therefore guarantee a maximum repair time of 8 working hours.
(In the event that we exceed this repair time, you receive financial compensation from us.)

Why choose an Improved Service Level Agreement?

  • Additional guarantee for the availability of your connection
  • Priority access to helpdesk
  • Financial compensation when the repair time is not observed

Which SLA type can you choose?

8X5 Next business day solution

A service solution contract of 8X5XNext Business Day (Repair guarantee of problems with your ADSL or VDSL-line within 8 working hours from Monday to Friday, from 8 AM to 7 PM, bank holidays excluded, support in English, Dutch or French).

edpnet cookies

Functional (necessary) and analytical cookies are recommended for our edpnet website to work properly. They are not used to identify you as a visitor on our website. Edpnet also uses commercial/advertising cookies which are used to personalize advertisements on third party websites. These cookies are by default disabled. But you can choose to enable them below. Visit our Cookie Policy for details.

Commercial/advertising cookies are used to personalize advertisements. The intention is to display edpnet advertisements, which are relevant and attractive to the individual user, on third party websites. You can read who these third parties are in our Cookie Policy.
Accept recommended cookies