Which guaranteed repair services can edpnet offer
As a telecommunications specialist, edpnet is aware how important a fast and stable connection is. Do you also get cold shivers at the thought of a half week without internet or telephone? With a Service Level Agreement (further mentioned as SLA) you are assured that a potential fault in your connection will be fixed.
When it comes to the quality and availability of our network, we set ourselves the highest standards. We therefore guarantee a maximum repair time of 8 working hours.
(In the event that we exceed this repair time, you receive financial compensation from us.)
Why choose an Improved Service Level Agreement?
- Additional guarantee for the availability of your connection
- Priority access to helpdesk
- Financial compensation when the repair time is not observed
Which SLA type can you choose?
8X5 Next business day solution
A service solution contract of 8X5XNext Business Day (Repair guarantee of problems with your ADSL or VDSL-line within 8 working hours from Monday to Friday, from 8 AM to 7 PM, bank holidays excluded, support in English, Dutch or French).
11/7 solution
A service solution contract of 11/7 (Repair guarantee of problems with your ADSL or VDSL-line within 8 working hours from Monday to Sunday, from 8 AM to 7 PM, bank holidays included, support in English, Dutch or French).
24/7 solution
A service solution contract of 24X7 (Repair guarantee of problems with your ADSL or VDSL line within 8 hours, 24/24 hours, 7/7 days, bank holidays included, support in English).
