Edpnet, your telco partner

Edpnet is an independent telecom provider. We are far from being just an insignificant part of another provider. We have been standing firmly on our own 2 feet for more than 15 years now and we work day and night (that's right, sleeping is not at the top of our 'to do' list) to offer our customers a great price, ditto quality and fast, personal service.

So, edpnet is your ‘clever’ alternative for the large telco players. We have a wide product and service range for both professional and consumer market.

Edpnet values

Why you should choose for edpnet? You don't have to, but you should see what our aims and objectives are and draw your own conclusions. We always use our healthy intellect. Don't expect some empty mission statement here, with lots of weighty words - instead we speak clearly and have clear objectives.

Quality & Service

We strive for excellent customer service.  We take the time to get to know your business and network.  We can offer your tailor-made products and services.

Specialized competence

We manage our own redundant international fiber network.  Our technical team is highly competent and available 24/7/365.

Flexibility

Because of our flat management structure we can easily communicate with all necessary levels and take decisions in a faster way

Cost efficiency

We are constantly reducing costs in order to guarantee you the best prices.

Charter for customer-friendliness

Performance indicators for 1st quarter 2017

Answered calls

Average speed of answer

Total of calls answered within 2,5 min: 75,4%
Total of calls answered within 4 min: 93,6%

1 min 23 sec

Callbacks
505

Number of complaints
5