How do I install and configure my Femtocell

How do I install
and configure
my Femtocell

Contents of the box

How do I install and configure my Femtocell Femtocell box

How do I install and configure my Femtocell Ethernet cable (yellow)

How do I install and configure my Femtocell Power supply

How do I install and configure my Femtocell Plugs (x2)

How do I install and configure my Femtocell Screws (x2)

Ports and Interfaces

	Power Use only the power supply included in the package
	Ethernet port (grey) Use to connect the Femtocell to the modem/router
	Reset button Use to reboot the Femtocell (press and hold the button for 5 seconds) or reset it to the factory settings (press and hold the button for 15 seconds).

LED indicators and status

	Descriptions	Actions to take	Power	Internet	Service	Usage
1	Femtocell is powered off.		Off	Off	Off	Off
2	Femtocell is powered on.		White solid
3	Femtocell is being configured. The system is being initialized (rebooting or updating firmware). The process may take up to 15 minutes.		White solid	Orange flashing	Off	Off
4	Femtocell is ready for use.		White solid	Orange solid	White solid	Off
5	One or several calls or connections is being established.		White solid	Orange solid	White solid	White solid
6	The maximum number of simultaneous users (4 per Femtocell) is reached.		White solid	Orange solid	White solid	White flashing
7	Bad quality of the network, to which Femtocell is connected. The service is available, but may be unstable.	Please contact your Internet Service Provider.	White solid	Orange solid	White solid	White solid or flashing
8	Radio interference is detected. The service is accessible, but may be unstable.	Please try moving your Femtocell in order to avoir the interference with other devices.	White solid	Orange solid	Orange solid	White solid or flashing
9	Physical connection to the router is interrupted.	Check the physical connection between your Femtocell and your router.	White flashing	Off	Off	Orange solid
10	Issues with your internet connection.	Check your internet connection, or contact your Internet Service Provider.	White flashing	Off	Orange solid	Off
11	Security check failed.	Please contact edpnet support.	White flashing	Off	Orange solid	Orange solid
12	Connection to the network is interrupted.	Please contact edpnet support.	White flashing	Orange solid	Off	Off
13	The synchronization with the network cannot be performed.	Please contact edpnet support or your Internet Service Provider	White flashing	Orange solid	Off	Orange solid
14	Authentication to your Internet Service Provider failed.	Check your internet connection, or contact your Internet Service Provider.	White flashing	Orange solid	Orange solid	Orange solid
15	Hardware failure or malfunction.	Please contact edpnet support.	White flashing	Off	Off	Off
16	Femtocell is overheated.	Please try moving your Femtocell to a cooler place. Avoid the heating or direct sunlight.	White flashing	Orange flashing	Orange flashing	Orange flashing

How to install

1. Find the best location to install the Femtocelll

To ensure the best reception, the device should be located in the center of the area you would like to cover.

The Femtocell should not be installed close to:

any metal appliances (radiator etc.);
any devices emitting radio waves (radio, microwave oven etc);
any windows.

2. Connect the Femtocell

Connect one end of the Ethernet cable to the gray port on the Femtocell box and the other end to one of the LAN ports on your router;
Connect the power supply unit to the power socket on your Femtocell. Plug the other end into an AC power outlet.

3. Wait for the update

The Femtocell will perform an automatic update. You will be informed by SMS as soon as the process has been completed.

This step may require between 30 minutes and 4 hours depending on the speed of your internet connection. The Femtocell may turn off and on a couple of times. Do not restart the device in the meantime.

4. Finalize the installation

Once the Power, Internet and Service LEDs are glowing steadily, the Femtocell is ready for use.

Turn off and on your mobile before making your first call.

FAQ

Will my call be interrupted if I leave my house while being on the phone?

If you go outside the Fetmocell coverage area, the call will be automatically transferred to one of available mobile networks. However, if there appears to be no available networks, the call will be ended.

What will happen if my Femtocell stops working? Will I still be able to call?

If your Femtocell stops working (if you face issues with your internet connection for instance), you won’t be able to make calls anymore.

What happens when my internet connection does down?

The Internet LED on your Femtocell will stop flashing. As soon as the connection is restored, Femtocell will resume functioning.

How many persons can simultaneously use the Femtocell?

Femtocell can support up to 4 simultaneous calls. If the internet connection is slow or unstable, the number of simultaneous calls can be reduced.
If all the channels are occupied, and somebody tries to establish a new call, the latter will be automatically transferred to the mobile network.

Can I use my Femtocell in a different place (at the office, at my friends place etc)?

In order to ensure that emergency calls are correctly routed to the nearest center, the Femtocell can only be used at the address you stated when ordering the device. The Femtocell should not be moved, otherwise the service will be blocked.

You can change the address, at which your Femtocell is supposed to be located, in your customer account or by contacting your customer service. The address change will cause the service to be unavailable for up to 24 hours.

Last updated on Jan 12, 2021 | Tags: