Help & Support

How can I cancel my edpnet Mobile subscription

If you want to keep your mobile number

If you would like to cancel your mobile subscription AND your mobile number to a new operator, please don’t cancel your subscription at edpnet but ask your new mobile operator to keep your mobile number. They will need your edpnet customer number and edpnet simcard number. You can find the customer number on your invoice, the sim number is printed on your simcard or you can find this information in your myedpnet account > My Mobile menu. After your number is moved and activated at the new operator, your edpnet mobile subscription will be terminated automatically.

If you don’t want to keep your mobile number

You can cancel by any traceable written means, like

  • opening a ticket through my edpnet;
  • sending an e-mail;
  • sending a registered letter.

What suits you best is okay for us.

Why should this be written?

The content of a telephone conversation cannot be subsequently determined. Clear agreements, good friends ;-)

When can I cancel?

You can always unsubscribe, at any time.

When exactly ends my contract?

That depends on when we receive your written cancellation. The effective date of termination shall be notified to you via a ticket per e-mail. You can calculate it yourself based on your contract type, start of subscription period...

Where can I find specific information about the status of my contract?

You can find the minimum contract duration on your order confirmation. Consumers can check the status of their contract on their invoice.

What if I still get invoices of which I think they are falsely?

Each invoice can be protested in writing: tell us what you do not agree with, and why, and we will investigate the matter. In case you're right, we will take the necessary steps to rectify the situation.

What if I have other questions?

If the answer to your specific question is not listed here, then it means that it is not exactly going to be a standard question. Send us a message and we will send you the reply as soon as possible.

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