Help & Support

Thunderbird - The message could not be sent because the connection to SMTP server timed out

For an edpnet DSL subscription with a dynamic IP only relay.edpnet.be/relay.edpnet.nl can be used as outgoing mailserver.

If you use another server configured in your Mozilla Thunderbird mail client you will get the following error:

Thunderbird dropt.png

Then you have to change the outgoing mailserver to relay.edpnet.be (for Belgium) or relay.edpnet.nl (for the Netherlands)

Change outgoing mailserver

  • Click on Tools and then Account Settings...

Thunderbird Account Settings.png

  • At the left side click Outgoing Server (SMTP). Then at the right select the account you want to change and click Edit...

Thunderbird Outgoing Server Settings.png

  • Change the Server Name to relay.edpnet.be and click OK

Thunderbird SMTP Server.png

  • OK
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