Help & Support

Why does my first invoice mention another amount than the amount on my order confirmation

Your first invoice includes the current month and the nextcoming month.  You always pay before a new subscription period (month) starts.  If you pay on a monthly basis, your first invoices will include two periods/months, activation fee and installation costs + hardware if you ordered these.

The invoiced periods are mentioned in the part 'Subscription cost' on your invoice.

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