Help & Support

How can I set up a direct debit

The procedure to set up or to activate a direct debit is very easy: go to our SEPA page and log in with your my edpnet username and password (you can find your login on the configuration document or on the order confirmation).

Fill in your IBAN number. If you do not know your IBAN number, you can go tohttp://www.ibanbic.be/. This website or tool converts your current bank account number to an IBAN number.

After clicking the button ‘Create Mandate’, an overview page will appear on your screen, mentioning: your IBAN number, mandate request status and the mandate document. Please, fill in this document with all necessary details and follow the instructions.

We will inform you as soon as the mandate is activated.

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