Help & Support

Which functions are available in my telephone exchange

  • Automated Attendant: answers incoming calls with general message, calls can be routed to the correct phones
  • Blacklists: filtering malicious calls
  • Blind Transfer: blindly transfer calls, without answering them first
  • Call Failover: if the internet connection is temporarily unavailable and extensions aren't reachable, calls can be forwarded to a mobile number
  • Call Forward on Busy: redirect incoming calls to pre-designated destination when line is busy
  • Call Forward on No Answer: redirect incoming calls to pre-designated destination if you can't answer the phone
  • Call Forward Variable: allows you to dial a special code to have your calls redirected from your telephone number to another telephone
  • Call Parking: place a call on hold
  • Call Queuing: allows multiple calls to be placed in a queue and answered by the next available operator
  • Call Recording: recording conversations
  • Call Retrieval: paging for the correct person to pick up the call
  • Call Routing: directs the call to the correct extension based on a Direct In Dial (DID) number
  • Call Snooping: listen in on calls
  • Call Transfer: transfer a call to another extension
  • Call Tray: an app which connects to your ERP/CRM system.  The contact details of your customer are shown before you answer the incoming call.  You can transfer calls with the app and you can check the call status of your colleagues
  • Call Waiting: allows the use of a hook-flash to change between two simultaneous calls
  • Caller ID: identifying call/caller
  • Caller ID Blocking: blocks your number from appearing on the caller ID
  • Caller ID on Call Waiting: identifying waiting call
  • Conference Bridging: allows a group of people to participate in phone call
  • Connection to web(based) ERP/CRM system: store a copy of your contact list from your ERP/CRM system to the cloud PBX.  The customers’ name will be displayed on the phone when receiving his incoming call
  • Database Store / Retrieve: store call information in a local database for later retrieval
  • Database Integration: Integrate your customer database into our phone system
  • Dial by Name: allows an outside caller to get help in finding the extension number of the person they wish to call
  • Direct Inward System Access: allows an outside caller to have full access to pbx functions
  • Distinctive Ring: Different rings based on caller id or selection the caller makes whilst interacting with the auto attendant
  • Do Not Disturb: incoming calls are automatically routed to voicemail, reception or alternate extension
  • Fax Transmit and Receive: allows transmitting and receiving faxes
  • Interactive Directory Listing: allows inbound calls to lookup a person extension by their name
  • Interactive Voice Response (IVR): advanced system for call handling allows callers to navigate a menu system by dialing a number offered from a range of options
  • Intercom integration: intercoms can easily be connected to your virtual exchange.
  • Local and Remote Call Agents: staff can log onto the PBX from any phone, allowing them to make and take calls as if they were in the office
  • Mobile convergence: call with your mobile phone via the fixed telephone network.  Your fixed extension will be displayed.  Configure your fixed phone via the edpnet cloud telephony app
  • Music On Hold: music while calls are on hold
  • Music On Transfer: music while transferring calls
  • Predictive Dialer: automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting operator with the customer
  • Overhead Paging: or intercom, this allows a centrally-located speaker to be "dialed into", for making announcements
  • Remote Call Pickup: allows a call to be picked up at a remote location
  • Remote Office Support: enables users to access their phone service from any phone
  • Roaming Extensions: Individuals are given an extension number rather than phones having an extension. A person logs into the phone (using a PIN) and all calls to their extension are then routed through to that phone.
  • Route by Caller ID: Connect a call to a given extension, call queue, or group of extensions based on the caller’s phone number
  • Spell / Say: can "read" letters and numbers to a caller
  • Streaming Media Access: allows streaming of media such as mp3s directly into the phone system, useful for hold messages
  • Supervised Transfer: allows a person to transfer a call to another extension by first announcing that call to the transfered extension
  • Three-way Calling: adding a third party to an ongoing conversation
  • Voicemail: visual Indicator for Message Waiting, voicemail to email, web voicemail interface
edpnet cookies

Functional (necessary) and analytical cookies are recommended for our edpnet website to work properly. They are not used to identify you as a visitor on our website. Edpnet also uses commercial/advertising cookies which are used to personalize advertisements on third party websites. These cookies are by default disabled. But you can choose to enable them below. Visit our Cookie Policy for details.

Commercial/advertising cookies are used to personalize advertisements. The intention is to display edpnet advertisements, which are relevant and attractive to the individual user, on third party websites. You can read who these third parties are in our Cookie Policy.
Accept recommended cookies