Help & Support

How long does it take before my VDSL subscription is activated

We do understand that you are very impatient to start using your new edpnet internet subscription.

That is why we will try to do our best to activate your subscription as soon as possible. The activation delay depends on several factors. But a good start is half the work, so please make sure that you place your order correctly. If you have any doubts while ordering, do not hesitate to contact us by phone or via our online chat. We are here to help you.

VDSL subscriptions are activated within twenty (20) working days, subject to technical complications (e.g. rejection of the line, wrong data given by end-user: e.g. wrong telephone number, customer number, ...).

If an installation by a technician is not needed, the activation can go much faster.

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