Help & Support

Internet

How to order

How can I switch to edpnet Does edpnet have a TV package How long does it take before my VDSL subscription is activated Can I choose the activation date of my DSL subscription I have ordered an DSL subscription, what will happen next How can I change to a different edpnet subscription I'm moving, what about my internet subscription

Learn about DSL subscriptions

Is edpnet available throughout Belgium I want an internet subscription but my telephone line is not active yet Can I order a DSL subscription without a fixed telephone line Does edpnet really offer unlimited traffic Which guaranteed repair services can edpnet offer Do I need a fixed IP address

Learn about DSL installation

Which installations are possible Is it necessary that a technician does the VDSL installation What if i’m building a new house or i'm renovating and there is no connection to the Proximus infrastructure present Which preparatory work needs to be foreseen for my internet connection when I'm building or renovating Is it possible that extra (welding) work is needed to activate my edpnet subscription What are the activation possibilities for my internet connection

Learn about DSL technology

What's the difference between Megabits and Megabytes What are ping and latency What is the maximum DSL speed What's the difference between downloading and uploading What is DLM Which factors can influence the speed of my internet connection What speed can I expect on my VDSL line Which modems can I use How long does it take to get my speed What is a fall-back profile

Learn about fiber

What speed can I expect on my fiber connection How long does it take before my fiber subscription is activated Is it necessary that a technician does the fiber installation Is fiber available throughout Belgium What is fiber Which routers can I use on my fiber connection What if i’m building a new house or i'm renovating and there is no connection to the Proximus infrastructure present Which guaranteed repair services can edpnet offer

Learn about hardware

What should I know when buying a FRITZ!Box not from edpnet FRITZ!Box 7530 modem/router Mesh Wi-Fi bundle FRITZ!Box 6890 LTE modem/router FRITZ!WLAN Repeater 1200 FRITZ!Powerline 1240E WLAN Set FRITZ!WLAN Repeater 450E FRITZ!WLAN Repeater 1750E

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