Help & Support

How can I manage call forwards with edpnet mobile

This page will explain how to configure the voicemail for your edpnet mobile subscription. If you have an edpnet fixed telephony subscription, check out our article on how to configure voicemail for your fixed telephony subscription.

Activating voicemail

Call forwarding to voicemail is active at edpnet mobile by default.

In case your voicemail has been deactivated earlier, you can re-activate it taking the following steps:

  1. Decide in which situation your calls should be forwarded to voicemail. 
  2. Send the corresponding code1:
If no answer (*)*61*+32495075000#
If no network / mobile phone off (*)*62*+32495075000#
If busy / in conversation (*)*67*+32495075000#
Forward all calls (*)*21*+32495075000#

Deactivating voicemail

  1. Decide in which situation your calls shouldn’t be forwarded to voicemail. 
  2. Send the corresponding code1
If no answer ##61#
If no network / mobile phone off ##62#
If busy / in conversation ##67#
Forward all calls ##21#

My calls are being forwarded to another number, but I want to forward them to voicemail again

  1. Decide in which situation your calls should be forwarded to voicemail. 
  2. Send the corresponding code1:
If no answer (*)*61*+32495075000#
If no network / mobile phone off (*)*62*+32495075000#
If busy / in conversation (*)*67*+32495075000#
Forward all calls (*)*21*+32495075000#

How to check the current settings

If no answer: call forwarding enabled?    Call *#61#
If no network: call forwarding enabled?       Call *#62#
If busy: call forwarding enabled?      Call *#67#
All calls forwarded?        Call *#21#
Second call service enabled?             Call *#43#


1: The usage of these codes is only an option in Belgium and on foreign networks supporting these codes. Depending on your phone you need to use one or two * / # at the start of the code.

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