Help & Support

Mobile network updates

Starting from 2021 all Belgian network operators will be performing a number of upgrades to improve the performance of the Belgian mobile network structurally and prepare it for the future.

The existing antennas will be replaced with new ones that are more efficient and consume less energy. Each of around 3000 antennas in Belgium will be worked on separately. The upgrade works will have an impact on that specific antenna's functioning, which will make it unavailable for an estimated 5-6 hours. Depending on the specific characteristics of each antenna, the works could exceptionally last a maximum of 48 hours.

During these works, if you're connected to that specific antenna, your mobile communications (mobile internet, calls and SMS) might be impacted which will lead to lower coverage or exceptionally no service. However in most cases, the mobile communication will automatically pass through neighboring antennas.

How will I know about the works in my area

In case you might be affected by these works, we'll send you an SMS beforehand to let you know.

Below you'll also find the current schedule of locations and dates.

Area Start time End time
La Bruyère
Namur
Mobile network updates
02/11/2021 18/11/2021
Antwerpen (North West)
Beveren
Brasschaat
Kapellen
Schoten
Sint-Gillis-Waas
Stabroek
Zwijndrecht
Mobile network updates
08/11/2021 18/11/2021
Antwerpen (North East)
Brasschaat
Brecht
Ranst
Schilde
Schoten
Wijnegem
Wommelgem
Mobile network updates
25/10/2021 03/12/2021
Antwerpen (South West)
Beveren
Kruibeke
Zwijndrecht
Mobile network updates
13/09/2021 15/10/2021
Aubel
Blegny
Dalhem
Dison
Fleron
Herve
Limbourg
Oupeye
Soumagne
Thimister-Clermont
Verviers
Visé
Fourons
Welkenraedt
Mobile network updates 18/10/2021 19/11/2021
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