Help & Support

Mobile network updates

Starting from 2021 all Belgian network operators will be performing a number of upgrades to improve the performance of the Belgian mobile network structurally and prepare it for the future.

The existing antennas will be replaced with new ones that are more efficient and consume less energy. Each of around 3000 antennas in Belgium will be worked on separately. The upgrade works will have an impact on that specific antenna's functioning, which will make it unavailable for an estimated 5-6 hours. Depending on the specific characteristics of each antenna, the works could exceptionally last a maximum of 48 hours.

During these works, if you're connected to that specific antenna, your mobile communications (mobile internet, calls and SMS) might be impacted which will lead to lower coverage or exceptionally no service. However in most cases, the mobile communication will automatically pass through neighboring antennas.

How will I know about the works in my area

In case you might be affected by these works, we'll send you an SMS beforehand to let you know.

Below you'll also find the current schedule of locations and dates.

Area Start time End time
Bertem
Herent
Leuven
Mobile network updates
01/08/2022 30/09/2022
De Pinte
Deinze
Destelbergen
Gent
Laarne
Melle
Merelbeke
Oosterzele
Sint-Martens-Latem
Wetteren
Mobile network updates
08/08/2022 30/09/2022
Antwerpen
Boechout
Borsbeek
Mortsel, Ranst
Schilde
Schoten
Wijnegem
Wommelgem
Mobile network updates
08/08/2022 30/09/2022
Charleroi
Courcelles
Fleurus
Fontaine-l'Eveque
Les Bons Villers
Montigny-le-Tilleul
Pont-à-Celles
Mobile network updates
05/09/2022 30/09/2022
Aartselaar
Antwerpen
Boechout, Borsbeek
Edegem
Hemiksem, Hove
Kontich, Kruibeke
Lier, Lint
Mortsel, Ranst
Wommelgem
Zwijndrecht
Mobile network updates
02/06/2022 05/08/2022
Brussel
Koekelberg
Schaarbeek
Sint-Jans-Molenbeek
Sint-Joost-ten-Node
Mobile network updates
10/06/2022 02/09/2022
Blankenberge
Brugge
Damme
De Haan
Jabbeke
Knokke-Heist
Oostkamp
Oudenburg
Zedelgem
Zuienkerke
Mobile network updates
02/05/2022
01/08/2022
17/06/2022
05/08/2022
Amel, Aywaille
Baelen, Buellingen
Buetgenbach, Burg-Reuland
Comblain-au-Pont
Ferrieres, Hamoir, Jalhay
Lierneux
Malmedy
Sankt Vith, Spa, Sprimont
Stavelot, Stoumont
Theux, Trois-Ponts
Vielsalm, Waimes
Mobile network updates
28/03/2022 28/04/2022
Blankenberge
Bredene
Brugge
De Haan
Gistel
Knokke-Heist
Oostende
Oudenburg
Zuienkerke
Mobile network updates
07/03/2022 02/04/2022
Destelbergen
Gent
Laarne
Lochristi
Melle
Wetteren
Mobile network updates
01/02/2022 31/03/2022
Assenede
Destelbergen
Evergem
Gent
Lievegem
Lochristi
Wachtebeke
Zelzate
Mobile network updates
10/01/2022 05/02/2022
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