Help & Support

Managed Services installation

  • You will be contacted by edpnet to arrange an installation date and time
  • The installation will be performed by an edpnet technician.

What do you need to prepare BEFORE the installation

  • Carefully read the details about the telecom installation
  • Make any decision beforehand: upon his arrival, the technician needs to be informed of what he needs to do and where you need him to do it, so that no valuable time is being lost.
  • Make sure that the technician has easy and full access to any location he needs to be at, and that nothing is blocking his workspace.
  • During the day of the installation, make sure that somebody is reachable via the telephone number provided during the ordering process.
Managed Services installation
In case the technician cannot start with the installation for any reason whatsoever, like not being able to reach somebody via the contact telephone number, nobody being present or available at the moment of his arrival on site, no identification on the door bell, no access to a location, being denied permission to perform necessary works at a location...
- He will leave;
- The “Raw Copper Installation: Test & Label” will then be treated as a wrongful intervention, and charged likewise;
- A new appointment date will have to be set;
- The DSL service will be activated with a delay.

THE INSTALLATION: What is included

  • If necessary, a telecom installation (Test & Label);
  • If required, an installation of an NTP2007 at the Proximus entry point.
Managed Services installation
If you are planning to install your modem in another space than the one in which the Proximus entry point is located, or your modem is currently installed there (like in a server room, an apartment, a specific office somewhere in the building, …), you must ensure that there is free internal wiring present between the Proximus entry point and the desired location. Proximus nor edpnet are responsible for any internal wiring.
  • The technician will assemble the (copper pair) line on the Proximus NTP2007 wall socket, at the Proximus entry point. He will then test the (copper pair) line and finally label it with a Circuit ID;
  • If required, an installation of a filter (filter included);
  • If the technician considers it as necessary, placing telephone cabling (VVT) between the NTP2007 and the modem (max. 15 meters);
  • Connecting the xDSL modem onto the network card of 1 PC or laptop (network card not included);
  • Configuration of the xDSL modem/router (edpnet does not install, nor configure non-edpnet equipment and/or the internal network);
  • Testing the line quality and –speed;
  • Transport costs and 1 work hour are included in the price, as well is the eventual cost of the NTP2007 and the filter;
  • Edpnet will perform a so-called pre-install in case you already have an active xDSL connection in order to minimize the interruption of your internet access on the activation date, meaning that:
    - We prepare your current installation for the activation of the new edpnet internet service:
    - The edpnet xDSL modem is being pre-configured and set up (though not yet connected).
Managed Services installation
Please inform us in advance of any specific configuration requirements (modem in bridge, port forwarding, ...)

You keep on using the internet via your “old” subscription (and equipment) until the switch to the new edpnet internet service. Upon activation, you need to physically connect the edpnet modem. After the installation the technician will ask you to sign an intervention form.

THE INSTALLATION: What is not included

  • Any works not mentioned here-above as included are automatically NOT included, like for example, but not limited to, internal cabling works (between floors or rooms), the installation and/or configuration of any non-edpnet equipment, internal network or software...
Managed Services installation

Please carefully read the Managed Services conditions, which can be found here

Please carefully read the full description of the Managed Services installation, which can be found here

edpnet cookies

Functional (necessary) and analytical cookies are recommended for our edpnet website to work properly. They are not used to identify you as a visitor on our website. Edpnet also uses commercial/advertising cookies which are used to personalize advertisements on third party websites. These cookies are by default disabled. But you can choose to enable them below. Visit our Cookie Policy for details.

Commercial/advertising cookies are used to personalize advertisements. The intention is to display edpnet advertisements, which are relevant and attractive to the individual user, on third party websites. You can read who these third parties are in our Cookie Policy.
Accept recommended cookies