Acquisition edpnet
General
Will edpnet continue to exist?
Yes, we are doing our own thing as a separate company within the Citymesh group.
Will you continue to communicate as edpnet?
Yes, we have our own voice, separate from Citymesh.
Will the price of my subscription increase soon?
No, we do that very rarely (in 2022 we increased by € 1, after 10 years), there is no increase on our agenda.
Will anything change with my current subscription/product?
No. Nothing will change with your subscription/product. You can continue to enjoy the edpnet product as you are used to.
Will your services change now that you are part of the Citymesh group?
No, edpnet remains edpnet. Our services remain just as good.
Do you now offer TV services?
No, we offer 'internet only', without fuss. With our unlimited internet, you can stream as much as you want. Most tv channels have an app with all of their programs, series and films. Add a Netflix, Disney or Streamz subscription and you're good for the whole family.
Here you’ll find useful tips & tricks.
Will there be a social rate?
No, edpnet remains a separate company. As an internet provider you are obliged to offer a social rate under specific conditions, which edpnet does not meet.
Here you will find more information.
Will your internet really remain unlimited?
Yes, there will be no fine print. Our internet remains limitless.
GDPR
Will Citymesh have access to my personal data?
No, edpnet remains a separate company and Citymesh has no access to your customer data.
Can Citymesh see my data usage?
No, Citymesh cannot view your data and usage.
Will I receive advertising from Citymesh?
No, your data will not be shared with Citymesh
Installation and modem
Will another technician install my modem?
We still work with Proximus in addition to our fixed team of edpnet technicians. In concrete terms, nothing changes in our way of working.
Will the free choice of modem disappear now that you are in the Citymesh group?
No, we do our own thing, also in terms of free modem choice. We will continue to offer our high-quality FRITZ!Box modems.
Invoices and payments
Will Citymesh now send my invoice?
No, you will receive your invoice from 'edpnet Belgium bv'.
Do I have to activate a new SEPA/direct debit?
No, both our account numbers and our SEPA/direct debit mandates remain the same.
Mobile
Are you moving from the Orange network to that of Citymesh?
It is not planned yet, but it is possible. You would not need to change your SIM card, and our rates would remain the same. We will inform you if it happens.
