The edpnet ombudsman ... always at your service

Do you have a problem that takes too much time to get solved? Are you not satisfied with a proposed solution? Or do you think that our customer service does not comply with the customer service charter?

Our mediation service can help you. Our colleagues investigate every case in a objective point of view, and try to get to a solution, always in consultation with both parties. Our team is also in contact with the federal Telecom Mediation Service.

Is there a particular problem or concern? Contact us to discuss the matter. Problems need to be solved. This way edpnet can improve her customer service. We should learn from our mistakes.

You can reach our mediation service via:

• Telephone:  +32 3 265 67 31